Terms and Conditions

The following section, in conjunction with our privacy page, returns page and delivery page forms our company policy. Before submitting an order we recommend that you read and understand these policies. When you submit an order you are entering into a contract with YRM Metal Solutions Ltd and you may be bound by the terms described herein.

Prices

All prices quoted online exclude UK VAT where appropriate. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

Delivery

Orders are always shipped at the first opportunity. If we are unable to supply items you have ordered due to them being out of stock we will contact you. We will do this to inform you the items are out of stock.

We aim to despatch all online orders placed before 11:00am on the same day. In some cases this may not be possible. It is incumbent on the customer to be ready to receive their order when the courier arrives. A contact number is always required (which will not be passed onto 3^rd parties).

Whilst the Company will do its utmost to keep its promised delivery dates, they are to be treated as estimates only. The Company accepts no responsibility for loss or damage resulting from delay in delivery of goods. Delays due to circumstances outside the control of the Company shall not entitle the purchaser to cancel an order or to refuse to accept delivery.

Scottish Highland/Islands

Postcodes  – AB, PA, PH, IV & KW (48hrs -120hrs subject to Ferry Schedules and Weather)

Any parcels requested by the customer to be left safe on delivery will not be covered for insurance.

Europe carriage

Occasionally the size and weight of the parcels exceeds the basket amount and we may ask for additional funds to cover this or

If you are classed as remote there may also be a additional charge or

You supply us with a list of parts you require, delivery city and postcode and we can supply you with an accurate quote

Rest of the world

Once you have placed your items in a basket, the contents will be emailed to ourselves, where we will be able to provide an accurate shipping cost. Alternatively you can send an email to [email protected] with your delivery address, YRM part numbers and quantities and we will be able to send you a quote.

Payment

We accept payment by all major credit, debit cards personal or business cheques. UK bankers drafts are accepted.

All on-line credit card transactions are processed through Sagepay or Paypal. At YRM Metal Solutions Ltd we do not collect or have access to your credit card details. All information is collected off-site through the Sagepay or Paypal website. We reserve the right to refuse acceptance of payment details.

When payments are made by bank transfer, any bank charges are to be paid by the customer.

Credit Card Security

We are ICO accredited and No credit/debit card detail are held by YRM Metal-Solutions Ltd.

Returns

In Accordance with the EU Distance Selling Directive, you are free to return goods unused for a period of 14 days after delivery. Circumstances will dictate whether a full refund or an exchange is appropriate. Postage & Packing will not be refunded for purchases and returns. Parts are subject to a 15% restocking charge after 14 days after order at our discretion. All goods should be returned packed to the same standard as when received, to avoid damage in transit.

Damages & Incorrect parts

Any damages to part upon receipt need to be brought to YRM’s attention within 48 hours so we can open a claim with courier, so we can resolve issue.

Incorrect parts received need to be reported to YRM with 3 days so we can resolve issue

Images

We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by YRM Metal Solutions Ltd. Unauthorised use of images owned by YRM Metal Solutions Ltd will be taken very seriously.

Product Information

Make every effort to ensure that the product information we use is accurate and up to date. Manufacturer and Land Rover part numbers are used for identification purposes only and do not imply or indicate the identity of the manufacturer.

Ownership

The goods shall remain the property of YRM Metal Solutions Ltd until payment is received for all account sales, and the Company shall have the right at any time prior to receiving payment in full, to enter on to the purchaser’s premises to repossess the goods.

Complaints

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either over the phone on 01388 488150 or by email [email protected]

Force Majeure

The Company shall not under any circumstances whatsoever be liable for any loss arising out of any cause whatsoever beyond the Company’s control.